Roadmap

The HOA Start Platform was built with your community in mind.  We stand behind that, as our communities and clients drive our change.

While the changes and timelines below are always flexible, they provide a great reference for what has been done as well as a framework for what’s to come.

We are ecstatic for the direction of our platform, and we are even more excited to have you along with us.

Version
2.0
August 2021
NEW FEATURES, NEW DATA MODEL, NEW US

It’s amazing to see where we’ve come in such a short time.

Our flagship features bringing us into 2.0: Ticketing system for tracking resident requests & submissions.  Households for organizing community data by address.

Increased control and customization for administrators, from invoices to communications.  Custom Groups, Text Alerts, Attachments, Review Modals, and 18 other of our most requested updates are live.

Version
3.0
Holidays 2022
STUNNING, POWERFUL SOFTWARE

Leaving no stone unturned, HOA Start aims to provide a superior experience not found anywhere else. An overhaul to Dues & Fees will provide greater control and insight into resident dues.  Upgrades to Amenities & Events to meet any scenario, from all day reservations at the Clubhouse to birds eye view and management of registrations

QuickBooks two way integration with synchronized data.  Simplify your invoices and dues, automatically update your accounts when members pay, make life easier.

Security integration for gated communities to assist with with access control solutions.  The largest gift under the tree may be that mobile app we hear clients clamoring for.

A modern, user-friendly, all in one solution for your community.

Changelog

vUpcoming Releases

SNEAK PEAK OF WHAT'S COMING SOON!

Based on your feedback, developers are currently focused on the following (dates for release are estimates and subject to change):

  • A comprehensive update to Dues & Fees that will provide greater Administrative insight and capabilities. FEBRUARY
  • Onboarding steps process that walk clients through updates to their site MARCH
  • New feature “Contacts” for data management of non members APRIL
  • HOA Start Feedback and Request system so that you can share your association’s requests easier
  • Updates for Amenities and Reservations focused on constraints (time, date, usage) and member experience MAY
  • Revamping the Email Publisher to allow for greater customization, added functionality, and organizational branding APRIL
  • Violations feature allowing administrators to track open violations against households JUNE
  • Updates for Events focused on constraints, greater flexibility in applying forms/costs, and more JUNE

As always, we’ll continue to share our updates, fixes, and releases with you here!

v2.2 Happy Holidays

Released: November 19, 2021
A SINCERE THANK YOU FROM YOUR HOA START TEAM

In our last update for 2022, we’d like to thank all of our clients for an AMAZING year.  We couldn’t have all these amazing updates and continue to grow our platform without your feedback.

As we approach Festivus, we don’t want you to have to air any grievances about your association website!  So without further ado, our most recent release updates:

NEW FUNCTIONALITY

Email Notification Management: Merry Christmas Administrators, your inbox will no longer be flooded!  You can now manage which Admins, Sub Admins, and external recipients that should receive system notifications for each functionality, such as Member Registrations or Amenity Reservations.

Sub Admin Access: Share the workload!  Instead of Administrators handling all tasks, you can now identify specific roles and access rights for sub admins.  Allow the association secretary to update meeting minutes and send emails, grant the social committee lead access to the calendar and events!

UPDATES

Bulk Tags: You can filter members and add or remove their custom tags. Apologies to the client who accidentally tagged their member base and had to go and remove them one by one, never again!

Due to popular demand, members organized by last name in lieu of first name.

You can now link documents directly in your rich text fields. Simply upload document to document repository, copy, and link!

Administrators can now easily send password resets to members through their Admin Dashboard Members tab.

Administrators now have On Screen Assistance!  Walk through the fundamentals, see tips and tricks, and find the Video Support Series entry, QRG, and FAQ for every feature.

Added Domain Hosting to Organization Information so clients can now see all services provided and total cost.

FIXES

One Time Dues sent to Households now show up in your members’ Household Member Details in addition to the website Dues & Fees pages.

Invalid access error resolved when members attempt to update their Member Profile.

Voting/Surveys fixed to correctly show submissions for review and download.

Welcome to Your Community Site and Set Your Password/Account emails have been improved to help new members onto your website.

Rejected member registrations no longer prevent member from reapplying and added “Reason for Rejection” in the automated system email. For closure.

v2.1 Back from Camp Firewood

Released: September 24, 2021
UPDATES

Hope you had a great summer, we were able to catch some rays and continue making changes.  Keep your eyes peeled for more updates, email management coming soon…

Members can choose if they would like to share their information in the Member Directory, and which specific contact information they’d like to share (Name, Email, Phone Number, Address).  Because sometimes you just can’t handle one more spam email.

Added links to member invoices for Administrators.  Invoice #s are now clickable so that individual invoices can be viewed, printed, and provided physically, although we really think the ease of paying online is preferred!

Added ability for Administrators to edit emails for members that have not yet logged in, as well the ability to send a password request email to any specific member from their profile.

Member Directory now shows up to 7 members at once.

FIXES

Committees page updated to provide correct number of committees shown.

Updated Save issue when clients update contact/billing information.

Newsfeed fix that allows for posts that contain a URL link to be edited.

v2.0 Introducing Households & Ticketing System

Released: August 24, 2021
HOUSEHOLDS

A new way of organizing member and resident data that makes collecting Dues and Voting even easier!

Now you can connect residents with specific addresses so that you can manage by Address/Household.  Now when sending out Dues, you don’t need to handpick each resident who should receive dues, simply select Invoice Households and you’re off!  All residents of an address will see their shared invoice, and when one resident pays, the rest of the Household will show as paid and have access to receipt.  Similarly with voting, extend the vote to the entire household, and when one member votes, it till register across all users!

TICKETING SYSTEM

Architectural Change Requests, Work Orders, anything with an approval process!

Allow members to submit info for approval and have a unique ticket number assigned to the case.  Interactions between admin, approval committee and members all through the website.  Approve, reject or ask members for more information through the ticket system.  Members and admin can view these details direct on their dashboard, and administrators can collaborate.  Emails are used to signal notification updates and communication between parties is one click away.

v1.5 Happy Half Birthday HOA Start!

Released: July 1, 2021
NEW FUNCTIONALITY

Members and Invoices: Administrators can now make private notes on specific member accounts as well as individual invoices.  This helps to track interactions and share information with other Administrators in collaborative efforts.

Bulk Edit Members: Administrators can you feel the power?  Filter to specific members and update all members at once.  Options include Admin access, Newsfeed Access, Communication settings, and Member Directory opt In settings.

UPDATES

“Delete” and “Void” now available for invoices.  You can delete any invoice for an account, and a new or updated invoice will be levied at the next appropriate time.  Void will completely remove the invoice from the account and not reapply.

Document Preview: Members can now preview files in the document repository (on screen, no new tab) before downloading.  Fantastic when looking for specific information but not sure which document.

FIXES

Auto sizing of images fixed for the Newsfeed.  Images will now upload proportional to the post and page.

Recipient email address for notifications added to Contact Form widget.  Issue only affected clients on the Starter plan (if you need an upgrade, let Ryan in sales know!)

Alignment in drop down menus updated.

v1.3 & 1.4 Attachment Issues? Solved

Released: April 20, 2021
TO THE MOON!

These past few weeks we have been relentlessly improving areas of the software while working hand in hand with many of our clients.  You have been fantastic in identifying needs, breaks, and more.  It’s been a busy but fun last month, from hot fixes to easier onboarding.

As we approach 2.0, our developers will be going into hiding for a couple weeks and return with NEW features, along with some other valuable updates.

NEW FUNCTIONALITY & UPDATES

While there were no major breaks to address, 1.2 did bring about issues with our Import and Welcome email.  We did a quick release (1.3) to address those issues.  Related to that, you’ll soon see additional abilities in welcoming new residents and communicating (email) with your members.

New and recently added with this update is attachments.  From messages to forms to events to reservations, Users can easily attach any documentation now.  This is fantastic when asking someone to attach documentation when filling out an Architectural Request, or when sending over a message to your Property Manager or board (on your walk and see something that needs fixed? Send a message and snap a quick picture as an attachment from your site!).

Our improvements list for these last two updates is literally hundreds of entries long.  With every update we send information to all client Administrators.  If you ever don’t receive a copy or have additional questions, please reach out!

FIXES

While there were no major breaks to address, 1.2 did bring about issues with our Import and Welcome email.  We did a quick release (1.3) to address those issues.  Related to that, you’ll soon see additional abilities in welcoming new residents and communicating (email) with your members.

v1.2 Twice as Nice!

Released: February 15, 2021
NEW FUNCTIONALITY

Multi Site View – We know you have enough saved sites and passwords between online banking, work, social media.  For our clients with several communities, one login and one view, easily bounce between any of your managed communities.

Text Communication – Folks on Professional and Premium can now message their users!  Whether trying to notify residents on a specific street of impending construction or quickly notify the entire association regarding a threat or danger, get a message out to your community instantly.

UPDATES

We’d like to send our release notes out in a pretty format via tidy little PDFs.  But we’re too busy churning out Improvements!

Added additional elements/fields to forms and Contact form, added sorting for document repository, Admin edit/overwrite ability in private group chat, ticket packages added to Events, added hover icons site wide, removed “Login” type buttons from all rejected applicants communications, updated formatting for all system generated emails, added attachments for private chat, resolved all images opening in new browser window, removed ability to input blank entries in repository and events, pinned posts for Newsfeeds.

FIXES

You shall not pass!  We had very specific scenarios where permissions were struggling, such as a public page, with a semi private calendar, that had a public event that was only open to members.  We’ve fixed all logic behind access, so you can determine down to a pea what specific members are seeing.

Everything Private Messaging.  Folks can leave their groups, unseen character limit is removed, large messages scroll for a better user experience, text will no longer break outside of their box, etc.

v1.1 Here…We…Go….

Released: January 8, 2021
NEW FUNCTIONALITY

Welcome to our inaugural update!

New search by Tag function. Admins can now search their membership by Tag.  Tons of uses, from sending out communications to opted in members to instantly being able to update your boards and committees.

Auto Approval for new members.  We had a couple inclusive clients that didn’t require private pages on their site, but also wanted to utilize the Member Dashboard.  New option that doesn’t require manual approval!

Quick add new member for individual members.  We know that our import process is awesome for uploading your community roster, but now you can also quickly add an individual member or two without leaving your Members page!

UPDATES

We don’t want to keep you here all day, but we’ve delivered quite the number of improvements.

Auto scaling for images, easier editing of account information by Members, upgrade/downgrade accounts without leaving your community site, added hamburger menu to mobile designs for easier browsing, Back function added to create new process for features, helpful tips added site wide, updated all menu/dropdown sensitivities, relocated Save buttons for features and site editor, edited color schemas for internal pages, cleaned up formatting site wide, and much more general housework.

FIXES

It appears we were a bit overly cautious, and delete wasn’t working.  Admins are now free to delete any page, feature, or member, bon voyage!

We promise we’re not greedy!  Clients were reporting receiving a note to upgrade despite being on a paid plan.  We’ve fixed the issue and you shouldn’t be bothered.