Frequently Asked Questions

It’s not just a website, it’s powerful software as well.  Built for associations of any size, our software scales to meet your needs.  With features and applications including electronic communications, online voting, payments, and reserving amenities, the value add and cost savings are tremendous.

By utilizing a website, all communications can be electronic and both printing and shipping supplies become a thing of the past.  The ability to vote online and achieve quorum means being agile when trying to change or hire new vendors.  Save time and avoid litigation by safely housing community documentation and member history including bylaw changes, violations, past dues, and more.

Anyone can build a site in minutes.  With our setup wizard and streamlined process, you can build your communities site and invite residents to use it in no time at all!

We have decades of experience in the association website and design fields.  We’ve worked with and listened to thousands of homeowners and clients as well as HOA management companies throughout the US.  So much so, that they directly impact our continued improvements.  Feel free to ask for our latest developments, or make a request of your own!

Free really is free.  You can start your website any time, no payment information needed!  Just choose the package appropriate for your association and begin building your website!  You have full access to features and applications, as well as our knowledgeable staff.  We believe we offer the best product out there, and want you to see that too!

Our prices will never increase based on your usage; we can support an association of any size.  As we always continue to improve our product and offerings, your price will stay the same.  We have never raised the price of a current client!

There is a comprehensive and easily searchable knowledgebase for any feature or process in the software.  We regularly update our resources with recent questions and developments, as well as an amazing in-house Support Team to answer any questions in minutes!

Each website has it’s own SSL Certificate.  HTTPS makes a secure connection by establishing an encrypted link between the browser and the server or any two systems. HTTPS provides data integrity by encrypting the data and so, even if hackers manage to trap the data, they cannot read or modify it. This is how we keep your data safe.

That is entirely customizable by you.  Any individual page or feature can be made private and only accessible by those with an account, while still maintaining a public home page with information for the public and prospective home buyers.

You are able to invite residents as soon as the first day.  Select your design, input your content, and you can send residents an invitation directly through the new neighborhood website!

Many activities such as purchasing event tickets or reading the latest notifications can be done directly on the website.  Both admins and residents will have their own personal dashboards that easily let them update personal information and see pending alerts.  They can see their upcoming reservations or events, leverage or pay fees and dues, and so much more.

Absolutely!  Whether they’re an admin in your site or wanting us to integrate with their software offerings, we work with management companies throughout the US.

There is no need to use anything else to poll people, vote, sell tickets, or make reservations.  Everything is available directly in your website.  Even external social media groups aren’t necessary, with the ability to post in forums, message boards, form groups, and even private message one another!

Not only is your website and design mobile friendly, but so is your software!  Need to send your Architectural committee a photo?  Select the Camera option in your message, snap a photo, and send it on it’s way!  We truly offer a product that meets modern expectation.

We have templates for items such as mass emails and texts, but you have complete control.  Whether that’s building custom fee structures, creating surveys from scratch and exporting results, or even changing your members’ welcome message, we invite you to curate a unique experience for your community.

Your community owns all the content, from pictures to copy to historicals.  You can export information at any time, and we are happy to assist with that as well.

Currently no, but HOA Start will offer an app on iOS and  Android devices for download later in 2021.