Click on link to view video. Be sure to checkout the entire video series and subscribe to the HOA Start YouTube Channel to receive notifications on our new videos.
Support Materials
Our products don’t require a web designer’s assistance or any technical setup. We have carefully created the templates, software, and admin portals with information to make them easy for you to use. However, we know there will be times you may have a question that needs further instructions, either through our Quick Reference Guide documentation and Support Series Videos.
Below you will find informative documentation and support videos to help you better understand many of our most popular software features. Our Quick Reference Guide PDFs are extremely helpful for new users and a great refresher for those Admins that have not worked in software recently. For your convenience, these documents can be viewed directly in your browser by simple clicking on the links below, downloaded as a PDF and opened in Acrobat, or sent to your local network computer printer if you prefer a hard copy.
We also offer our Video Support Series collection. Like our reference guides, these how-to videos provide step-by-step guidance to help you better understand how to best use many of the software’s most popular features. These are a great resource for getting up to speed quickly.
We are always looking to providing the best support possible. If there is a topic not covered here, please let us know. We love Customer Feedback to make our user experience better. Remembers, Admins have full access to our Help Desk Support that can be accessed through the Admin Panel when logged into the software. Here you can open a support ticket for additional help.
Quick Reference Guide
Click on link to view document. While viewing document, a PDF file can be download by clicking on the download icon in the upper right corner.
- Overview of Sub-Admin Roles
- Image Placement and Cropping
- Bulk Edit Member Settings
- Purchase Custom Domain Email Accounts
- Sending Emails with Community Logos
- Embed Images and Video Links
- Using Household Labels
- Overview of Private Chat
- Overview of Committees
- Overview of Newsfeed
- Overview of Calendar
- Overview of Ticketing System
- Stripe Connect Setup
- Members – Set Password Request
- Add a One-Time Charge
- Households: Importing Existing Members
- Set Up A Document Repository
- Overview of Event Creation
- Importing Member Information
- Overview of Member Profile
- Member Registration
- Overview of My Dashboard
- Overview of Online Voting
- Building a Staging Site
- Using the Support Desk
- Using Tag Access
- Adding a New Dues Tier
- Sending One Invoice Per Address
Video Support Series
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Sub-Admin Roles -
Your Member Profile -
Using the Admin Dashboard -
How to Process Members -
Households Overview -
Households Data Import -
The Ticketing System -
Add/Edit Dues and Fees -
Sending One Invoice Per Address -
How to Create and Use Tags -
How to Use the Tutorial Wizard -
How to Create a Website Page -
Registering for Membership -
How to Create an Event -
How to Create a Custom Form -
How to Access the Help Desk -
How to Create a Calendar -
How to Create a Committee -
How to Upload Documents -
Staging vs Production Sites -
Surveys and Results -
Using Private Chat -
Using the Newsfeed -
Using the Member Dashboard -
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