Support Materials

Our products don’t require a web designer’s assistance or any technical setup. We have carefully created the templates, software, and admin portals with information to make them easy for you to use. However, we know there will be times you may have a question that needs further instructions, either through our Quick Reference Guide documentation and Support Series Videos.

Resources

Below you will find informative documentation and support videos to help you better understand many of our most popular software features. Our Quick Reference Guide PDFs are extremely helpful for new users and a great refresher for those Admins that have not worked in software recently. For your convenience, these documents can be viewed directly in your browser by simple clicking on the links below, downloaded as a PDF and opened in Acrobat, or sent to your local network computer printer if you prefer a hard copy.

We also offer our Video Support Series collection. Like our reference guides, these how-to videos provide step-by-step guidance to help you better understand how to best use many of the software’s most popular features. These are a great resource for getting up to speed quickly.

We are always looking to providing the best support possible. If there is a topic not covered here, please let us know. We love Customer Feedback to make our user experience better. Remembers, Admins have full access to our Help Desk Support that can be accessed through the Admin Panel when logged into the software. Here you can open a support ticket for additional help.

Video Support Series

Click on link to view video. Be sure to checkout the entire video series and subscribe to the HOA Start YouTube Channel to receive notifications on our new videos.

  • Using to Create Dues and Fees
    Using to Create Dues and Fees
  • Sending One Invoice Per Address
    Sending One Invoice Per Address
  • How to Create and Use Tags
    How to Create and Use Tags
  • How to Use the Tutorial Wizard
    How to Use the Tutorial Wizard
  • How to Create a Website Page
    How to Create a Website Page
  • Registering for Membership
    Registering for Membership
  • How to Create an Event
    How to Create an Event
  • How to Create a Custom Form
    How to Create a Custom Form
  • How to Access the Help Desk
    How to Access the Help Desk
  • How to Create a Calendar
    How to Create a Calendar
  • How to Create a Committee
    How to Create a Committee
  • How to Upload Documents
    How to Upload Documents
  • Staging vs Production Sites
    Staging vs Production Sites
  • Surveys and Results
    Surveys and Results
  • Using Private Chat
    Using Private Chat
  • Using the Newsfeed
    Using the Newsfeed
  • Using the Member Dashboard
    Using the Member Dashboard
  • Sponsors
    Sponsors